Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Office Furniture Direct customer service reviews
Trusted Customer
6 February 2025 19:13
'Big, solid, sturdy. Close to perfect for the price.'
Ordered it over a weekend when there was <10 in stock, when Monday rolled around I was informed there were zero in stock - I was offered a choice of alternate colours that were in stock, but I kept to what I ordered.
I was informed that there would be more in the stock the following week, but to my surprise one was delivered to me within the week.
Rhianna Burrows was the customer service agent and she was professional & transparent throughout. Absolute star!! ?
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair
Bought unassembled. It's a straightforward & simple build, but attaching the backrest to the seat can be a kerfuffle - you'll need to use a raised surface or the box it came in. An extra pair of hands might be needed just for that step.
Overall it's heavier and bulkier than your bog standard office chair, but there's a definite sturdiness to this. It'll take a day or two of adjusting to how the chair feels to sit in (especially with the lumbar support), and after that it'll feel perfectly comfortable.
The armrests are set apart much wider than I'm used to - for me it's not comfortable to use both at once unless I'm lounging back - but I wouldn't mark points off for it. Double check the measurements in comparison to your current chair.
The only shortcoming I have with this chair is the headrest, it feels like the least sturdy part of the chair, especially if you have it at the max height, and there isn't much maneuverability. I don't really lean back against the headrest, but it's worth noting.
As someone who spends a lot of their time sitting at a chair, I'd say this one is value for money 👍
There was a minor hitch while ordering this - I ordered it over a weekend and by the time my order was processed there were none of these left. I was informed there would be more in stock the following Monday, but to my surprise I had one delivered in the week. Customer support was top notch throughout x
Trusted Customer
6 February 2025 10:03
Wonderful
Gopak Contour 25 Folding Table - (W) 1520 x (D) 760mm
Great product and speedy delivery.
Superb.
Ross Murray
6 February 2025 07:47
Quick delivery - good communications
Thank you very much for your really great feedback.
Gentoo Wooden 4 Drawer Filing Cabinet with Silver Handles 480 x 650mm
Gentoo Universal Storage Extra Shelf - 750mm x 470mm
Gentoo Corner Desk with 3 Drawer Pedestal and Double Upright Leg 1600 x 1200mm
Gentoo Corner Desk with 3 Drawer Pedestal and Double Upright Leg 1600 x 1200mm
Good quality, easy to build.
Gentoo Double Door Cupboard with 2 Shelves 1090 x 800 x 470mm
Gentoo Deluxe Desk High Bookcase 725 x 800 x 600mm
Alison Higgs, Cambridge
4 February 2025 08:27
'Excellent'
Great service the item was dispatched quickly and it was very well packaged
Thank you very much for your really great review.
Metalicon Kardo Single Monitor Arm
Excellent item works perfectly
This is great to hear, thank you for your 5 star feedback.
Trusted Customer
3 February 2025 08:21
'High quality chair with lots of available adjustments. Worth the money!'
Very good. Efficient purchase process, good communication and chair arrived quickly. 10/10.
Thank you very much for your really fantastic feedback, it is greatly appreciated.
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair
Very good chair. High quality and very comfortable with lots of available adjustments. Highly recommend.
Thank you for the 5 star review.
Paul Murray, Milton Keynes
3 February 2025 07:09
'Great Company'
Once I made the purchase the level of engagement was first class . Even when I queried the delivery having not arrived they looked into it and came back to me quickly , so I’d have no problem recommending their service
Thank you very much for the 5 star review of our service.
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair
This is the 2nd chair I’ve had , they are comfortable and well supported . Would recommend this chair
Thank you for the chair recommendation, this is great to hear.
Trusted Customer
2 February 2025 16:40
Excellent - very efficient, rapid delivery.
Fantastic to hear that your delivery was so efficient.
Gentoo Vantage 200 - 3 Lever Asynchro Operators Chair
Does exactly what was required and what it said on the website. Easy to assemble. Very efficient service and rapid delivery.
We really appreciate you taking the time to leave a fantastic review.
Trusted Customer
1 February 2025 11:04
'Very happy'
Good communication and speedy delivery. Plenty of choice on the website. Without being able to try before buying, this was a leap of faith that has worked well.
Brilliant to hear thank you very much for your really great review.
Nautilus Babylon 24 Hour Fabric Operator Chair
Went together really easily and is very comfortable and sturdy. Adjusts well. The colour isn’t quite as bright as in the photo, which is a good thing.
Thank you for your really fantastic 5 star review.
Trusted Customer
31 January 2025 09:03
'Good small dek'
Efficient, perhaps confirm next day deliver on order confirmation rather the stating Monday - Friday deliver
Samantha, Surrey
30 January 2025 09:02
'Speedy with great comms'
Great communication and speedy delivery. Thank you.
Fantastic to hear, thank you very much for the great feedback.
Gentoo 3 Drawer Pedestal 567 x 426 x 600mm
Already assembled and ready to use - what's not to like?!
We really appreciate you taking the time to leave such great feedback.
Gentoo Corner Desk with Panel End Leg 1600 x 1200mm
Very speedy delivery and relatively simple to put together.