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Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.897% Positive (1,043 reviews)

Ratings based on data collected by third party reviewing platform.

5
85%
4
11%
3
2%
2
0%
1
1%

Latest Office Furniture Direct customer service reviews

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Average

Trusted Customer
13 September 2024 13:36

'Service OK, poor packaging'

Service was OK, until the package was received, damaged. Also some parts inside were damaged too.

Thank you for bringing this to our attention. Our customer service team have contacted you regarding this and look to resolve these issues for you.

Delivery was as expected, but the packaging was very poor. The box was battered, and some of the parts were damaged. In particular the silver leg cap and the bottom of the backrest plastic was cracked and bits fall off it regularly. Although this hasn't stopped me from using it, and I would've sent it back, but this would probably be very inconvenient to me, so I'm sticking with it for now. The chair itself is fairly comfortable though.

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Excellent

Trusted Customer
9 September 2024 06:45

'Go-pak trolley'

Easy to use, had a call updating me about delivery, overall I had a great experience.

Thank you for the really wonderful feedback.

Simple enough to put together, but made a bit more fiddly by having different types of bolts where it really didn't need to.

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Excellent

Trusted Customer
8 September 2024 20:34

'Highly recommended'

Great service from ordering to delivery, would definitely recommend them.

Thank you very much for the really super feedback.

Great service, great chair , very comfortable

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Excellent

Trusted Customer
7 September 2024 14:38

Great service

Thank you very much for your feedback.

Fast delivery and really good chair

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Excellent

STEPH GEMSON, Leyland
7 September 2024 07:08

'Great product'

Fab service

Fantastic to hear, thank you for the 5 star review.

Good quality profit, super fast delivery and great service!

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Excellent

Trusted Customer
4 September 2024 13:48

'Service review'

Excellent - from ordering to delivery it was quick and efficient.

Thank you for taking the time to leave a really fantastic 5 star review of our service.

Excellent

Trusted Customer
3 September 2024 13:21

Super super speedy delivery !
Awaiting assembly.

Fantastic to hear, thank you very much for your review.

Excellent

Russell Partington, Lancaster
3 September 2024 06:31

'Home office chair'

Excellent service with the item delivered 3 days earlier than expected

Thank you very much for your feedback, it is greatly appreciated.

Excellent

Trusted Customer
2 September 2024 07:16

Fast and reliable

Great to hear, than you for your review.

Good

Paul Harle
31 August 2024 12:18

'Quick and easy'

Purchase process easy and quick delivery.

Thank you for your really great review.