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Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.897% Positive (1,164 reviews)

Ratings based on data collected by third party reviewing platform.

5
85%
4
11%
3
2%
2
0%
1
1%

Latest Office Furniture Direct customer service reviews

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Page 5 of 117
Bad

Mr A C Eggleton
6 January 2025 10:36

'Still not received'

Not got it yet

Thank you for taking the time to leave feedback. I can see that this was ordered over the Christmas break on 30th December whilst our offices were closed. This order would not have been processed until the 2nd January and dispatched shortly after.
I can see that this was put on an AM delivery for Tuesday 7th January, so you should have now been delivered, your new desk.
Any problems, please do not hesitate to call our customer service team.

Excellent

Trusted Customer
6 January 2025 10:27

'Excellent service. Excellent product. Very happy/'

The service was excellent. Confirmation was very fast after the placement of the order. Kieron, the delivery driver, was extremely helpful with checking the details of the order, and assiduous about ensuring we were happy with the delivery before leaving.

Fantastic to hear, thank you for your great review.

Dams-Maestro-25-Corner-Desk-with-Twin-Cantilever-Legs-1800-x-1200mm.jpg

Absolutely brilliant service. Promised next day delivery and it arrived less than 24 hours after the order was placed. Kieron delivered and was very helpful making sure we were happy with everything before he drove off. Very happy with that level of service.
The desk was very easy to put together. It took 2 pensioners with joint issues less than an hour to assemble. I am extremely happy with this purchase and have no problems recommending this company.

The desk looks absolutely fantastic. Thank you very much for sharing your positive feedback.

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Delivered less than 24 hours after the order was placed. Kieron, the delivery driver made sure we knew how heavy it was and advised us how to get it into the house.

I am very happy with the company and with my purchase.

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Excellent

Trusted Customer
6 January 2025 10:23

'Very pleased with new office chair'

Considering I ordered over the Christmas period, all worked very well

Brilliant to hear, thank you for the 5 star review.

Once I got it assembled and adjusted to suit my needs, it is a vast improvement on what I had before. Very comfortable

Fantastic, thank you for taking the time to leave such great feedback.

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Excellent

Mark Froggett
27 December 2024 11:04

'Excellent'

Very quick delivery, superb quality chair

Great to hear, thank you for the wonderful feedback.

Nautilus-Ergo-Luxury-Mesh-24-Hour-Executive-Chair-2.jpg

Delivery was super fast, received the chair next day!
Superb quality chair and easy to assemble alone.

Adjustments make it really comfortable.

Once chair hardness and lumbar were set, I found I can sit on the chair all day and no aches, pains or pins and needles.

Highly recommend

Thank you very much for the really fantastic review of your new Nautilus Ergo Luxury Mesh 24 hour Executive chair.

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Excellent

Peggy Harwood
24 December 2024 15:30

100% Service. Will recommend to others in future

I am delighted with this purchase and wish I had bought it a long time ago!
It is very easy to adjust to your requirements. It was delivered promptly and very easy to put together. THANK YOU!

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Excellent

Alex Igel, London
22 December 2024 14:30

'Office chair'

The service was first rate. No complaints whatsoever and no criticisms.

Thank you for taking the time to leave a five star review.

Nautilus-Aura-High-Back-Bonded-Leather-Executive-Chair.jpg

A really comfortable chair delivery was Absolutelyto time. And assembled really well

Wonderful to hear, thank you for taking the time to leave great feedback.

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Excellent

Trusted Customer
21 December 2024 22:16

'Very comfortable chair'

Excellent service, no issues, speedy delivery

Thank you very much for your great feedback.

Nautilus-Luna-Designer-Mesh-Chair-White-Shell.jpg

Not too difficult to assemble (required another person for one of the steps). Very comfortable and excellent value for money.

Thank you very much for your 5 star review.

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Excellent

Trusted Customer
20 December 2024 17:32

'Reliable and trustworthy'

thankyou. nice chair good quality as i expected. helpful customer service lady on email too who responded quickly.

Thank you for your really lovely review.

Excellent

Trusted Customer
20 December 2024 15:13

'Top chair'

straightforward - prompt delivery - there's not much to add, I went on line, ordered and received all very easily and quickly.

Great to hear, thank you for taking the time to leave great feedback.

Excellent

grantley GRIFFITHS, BRIDGEND
20 December 2024 14:54

FIRST RATE

Fantastic to hear, thank you!

good ;roduct for the price surprisingly light and easy to stack.Delivery time was very good

This is really great to hear, thank you for the wonderful review.

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