Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Office Furniture Direct customer service reviews
Trusted Customer
31 January 2025 09:03
'Good small dek'
Efficient, perhaps confirm next day deliver on order confirmation rather the stating Monday - Friday deliver
Karen Castagna, witney
20 January 2025 09:40
'Office desking'
Although the desks were slightly delayed, Office Furniture Direct communicated thoroughly, gave us a discount and provided free installation.
Thank you very much for your really positive feedback.
Paul Graham, Cumbria
20 January 2025 07:43
Good communications
Thank you for taking the time to leave great feedback.
Gentoo 3 Drawer Pedestal 567 x 426 x 600mm

plenty of communication leading up to the items being delivered
Really great to hear, thank you for your feedback.
Richard Lee, Bideford
18 January 2025 09:39
'Super comfy chair'
Very quick delivery, although I was supposed to get tracking details from DPD as to the actual day of delivery but as we were at home it didn't matter too much
Thank you for taking the time to leave great feedback and I will certainly look into why your tracking didn't get sent for delivery.
Nautilus Titan Oversized Leather Effect Executive Chair

Delivered very quickly. I realised as I started to unpack the box just how heavy and robust the parts for this chair were-much better quality than previous chairs I'd purchased, It took about 20 minutes to assemble using the Allen key that was provided. It's extremely comfortable with very luxurious "leather" covering. Very pleased with this purchase. Not the cheapest but you get what you pay for
Thank you for your really great review of your new Nautilus Titan chair.
Trusted Customer
14 January 2025 09:43
'Needs more communication'
Only issue was no notice of delivery just luck we were in at the time.
Thank you for your review.
I am very sorry that you did not receive the tracking for your delivery, and I will look into why this happened.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm & Desk High Pedestal
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Simple to assemble. Only issue is build upside down and need to turn over so need space and two strong people.
Thank you for taking the time to leave your feedback.
Trusted Customer
8 January 2025 14:58
'Nice office chair for the home'
Easy to order, quick dispatch and delivered 2 days later.
Nautilus Calypso Task Operator Chair
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Trusted Customer
9 December 2024 09:36
'Great service let down by delivery company'
Very efficient oredering and delivery. No tracking provided, and no notification of delivery window, which could have caused problems....
Thank you for taking the time to leave feedback.
I can see that our customer service team emailed you your delivery information, letting you know which day your delivery was being delivered. DPD also send their tracking information directly to customers either via email or by text message, so I am surprised to hear that you did not receive this. Sometimes the information can unfortunately go into junk mail and get missed also, so it is always worth checking this too.
I am very pleased that even though you didn't have the tracking information you were able to be in, to receive your new chair and no problems arose.
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair

Good price, good quality chair, assembly straightforward, delivered very quickly. Only comment was that delivery company were supposed to tell me the time window for delivery, but did not. That could have gone wrong....
Thank you for taking the time to leave your review.
Trusted Customer
26 November 2024 11:36
'QUICK DELIVERY'
QUICK DELIVERY!
Brilliant to hear, thank you very much for your review.
Dams Taurus Black Frame Stacking Chair - Pack of 4

Trusted Customer
5 November 2024 16:46
good and on time
Thank you very much for taking the time to leave really great feedback.
John Smith, Derbyshire
28 October 2024 09:20
Value for money.
Thank you very much for taking the time to leave really great feedback.
Dynamic Impulse Pedestal - 2 Drawer
