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Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.897% Positive (821 reviews)

Ratings based on data collected by third party reviewing platform.

5
88%
4
10%
3
2%
2
0%
1
1%

Latest Office Furniture Direct customer service reviews

Poor

Rene Morgan
18 March 2024 11:56

'These stools looked very cheap and with postage......they where over £300'

Apparently this company buys the...... FURNITURE......direct from another company....... so they are the middle man.....they where not as G good as they looked on the pic......very cheap looking and plasticicky........they cost over £300.....with postage......and now I am having £77 deducted from my £300 ......... to return them to OFFICE FURNITURE DIRECT......FIND THIS LUDICROUS .......and they call them selves "OFFICE FURNITURE DIRECT"

Thank you for taking the time to leave feedback.
I can see that you have ordered 2 x Zap Air bar stools which are made from Glass Fibre and suitable for both indoor and outdoor use. The glass fibre bar stool has been designed with strength and durability in mind and has a weight limit of 170kg.
Zap do not sell to the public and as a business we are a reseller of fantastic brands such as Zap.

I am very sorry that you are unhappy with the cost of returning them and the re-stocking fee totaling £77, unfortunately the restocking fee is directly from the manufacturer.

Excellent

Trusted Customer
17 March 2024 21:40

'Good option'

Very good fast delivery happy with the product

Excellent

Trusted Customer
16 March 2024 08:12

'Comfy chair for craft room.'

Chair is comfy for craft room and fits under computer desk nicely, also like the colour that I bought.

Excellent

Daniel Jain
16 March 2024 05:32

'100% reliable. Stylish and quality product'

Very easy to order and 100% reliable delivery service and very comfortable and stylish

Thank you very much for your feedback, we appreciate the fantastic review.

Excellent

William Bennett, Ringwood
15 March 2024 08:59

Good service and quick delivery

Thank you very much for taking the time to leave such great feedback of our service and quick delivery.

Average

David Gilchrist
14 March 2024 09:54

'Disappointed.'

I ordered these chairs with chrome legs and got black//

Average

Trusted Customer
13 March 2024 10:21

'Poor delivery service from DPD'

DPD did not deliver them to our correct sddress

Thank you for your feedback.
We are very sorry that DPD could not seem to find your address and we have raised this as a concern with them.
If you have any further problems please call us directly, and we will do our very best to rectify this for you.

Excellent

Chris Gammon, Abersoch
11 March 2024 09:21

'Great Service'

spoke with Jordan, sorted everything for us at a competitive price and kept us informed when delivery was to take place.

Thank you for this really fantastic review of our service, it is greatly appreciated.

Excellent

Trusted Customer
9 March 2024 09:59

'Good service and free delivery. Good product'

Prompt and well priced

Thank you for the really great 5 star review of our service.

Excellent

Neil Webster, York
9 March 2024 07:41

'Perfect for what I wanted it it to do'

Swift delivery and product in line with the description and good quality

Thank you very much for taking the time to leave such great feedback of our service.

Excellent

Neil Plevey
8 March 2024 15:40

reasonably priced product delivered in excellent time.

Thank you for the fantastic feedback of our service and delivery.

Excellent

Trusted Customer
8 March 2024 13:35

'Only praise on all levels!'

I ordered the chair on one day, it was dispatched the day after and I received it the day after that! I have not experienced that speedy customer service on an item so big in the past!

Really fantastic to hear, thank you for taking the time to leave such great feedback.

Excellent

Trusted Customer
8 March 2024 11:23

'Would recommend this compang'

Very prompt delivery. Was left in preferred place as we were out

Thank you very much for the really great 5 star review, it is greatly appreciated.

Excellent

Chris Jones, Witney
8 March 2024 09:02

'Great product'

The desk pedestal was delivered when expected and with a phone call to confirm the exact time. I was pleasantly surprised by the quality of the pedestal. It was in place and being used within minutes. Excellent product.

Thank you for your really fantastic review, we very much appreciate it.

Excellent

John Fox
8 March 2024 08:33

Amazing fast delivery and a really comfy chair.

Really great to hear, thank you for your feedback.

Excellent

Trusted Customer
7 March 2024 11:09

'Great service'

Service was excellent. I did not like the item when it arrived, but that was just one of those things. The customer service from Office Furniture was great.

Thank you for taking the time to leave great feedback.

Excellent

Sue Green, Yorkshire
6 March 2024 09:31

'Work in style'

Easy to order, stylish chair which arrived early. Makes working from home a lovely experience. Comfy and looks great. Would recommend as I love it.

Really great to hear, thank you for the review.

Excellent

Roger Staines
6 March 2024 07:51

Very quick delivery. Excellent product

Brilliant to hear, thank you very much for your feedback.

Excellent

Sarah B, Hull
5 March 2024 12:41

'Really happy with the chair'

Great! Thank you

Thank you very much for your really great review of our service.

Excellent

Sapan Samaiya
5 March 2024 07:25

Excellent quality furniture and prompt delivery

Thank you for taking the time to leave such great feedback.